Re:Re:@hollywood - bad experience

PeterD wrote: I made a deposit yesterday- Standard Bank to Standard Bank, and sent an email with POP. Get an email reply that "it will take 1 business day". Followed up with a phone call today to be told "its in the queue" but confirming the money is in their account.
two hours later, still no credit.
Talk about pathetic service. In this day and age there should be straight through processing with almost immediate clearing of accounts.
I suspect that they deliberately make it difficult in order to pressure clients into keeping higher balances on which of course they collect the interest.
In the meantime, the horse that I wanted to back has shortened from 11/10 to 8/10. As a matter of principle, will not take this bet with them as the same price available elsewhere from firms that have not stuffed me around.

Hi PeterD, I have just sent you a private message to get more information on this, and address it asap.
Devin,
Hollywoodbets

GMATE wrote:

Dev wrote: Hi Clanners
There are issues with FNB coming from the bank's side. Their maintenance has been extended and is affecting accounts being credited. We apologize for the inconvenience caused.

@Aluminum - Marcel from our team has private messaged you to assist with your deposit.

Has this been resolved since?
Its been 2 day and the deposit has still not cleared, Ive contacted your helpline and send through POP as per their request. No response since or resolution.

Hi GMATE
Apologies for the delayed response. I have private messaged you to get more information on your HW account, and to see if this has been resolved.
Regards
Devin

Scorpion king wrote:

Dev wrote:
@Aluminum - Marcel from our team has private messaged you to assist with your deposit.

and what about the rest of us!!!!...just goes to show what you think about clients !!!!...dont bother!!

Hi Scorpion King,
I was told by Marcel that he had private messaged you to assist with your account, and was waiting on a response. If you are still experiencing issues, or this above issue hasn't been resolved, please respond to my private message sent you now.
Thank you
Devin

Hi Dev,

MAN UNITED game postponed yesterday......... why is our BET not automatically refunded back to our account ? why do we have to ask for this to be done ?

I wish to play Race 2 Dev................ i hope they pull their finger out..... i have requested this on line..... Hollywood.

ElvisisKing wrote: Hi Dev,

MAN UNITED game postponed yesterday......... why is our BET not automatically refunded back to our account ? why do we have to ask for this to be done ?

Did you know that if you took a multiple with Man U you have the option of cashing out but at a reduced payout or wait 48 hours,is that fair?

Dev, your HELPLINE...... USELESS.

transfer STILLL NOT DONE................ I have missed the boat on this one.

i did want 2000 / 1000 SANTA MARIA.............. NOW she is 14/10 :evil: :evil: :evil: :evil: :evil: :evil: :evil:

& now i did get thru on the phone ...was told i have to WAIT 36 hours to BE REFUNDED..... WHAT POPPY COCK.

A SURE WAY OF LOOSING CUSTOMERS HOLLYWOOD :evil: :evil: :evil: :evil: :evil:

WHEN Greyvill changes from POLY to TURF or SCOTTSVILLE................ ALL BETS IMMEDIATELY REFUNDED.

EXPLAIN WHY NOT SO IN SOCCER :evil: :evil: :evil: :evil: :evil: :evil: :evil:

NICE ONE HOLLYWOOD.......................... SANTA MARIA SHIIIIIT IN BY 5 lengths.

my bet 0 / 0.................. should have been 2000 / 1000

HOW TO LOOSE CUSTOMERS........ without even trying :evil: :evil: :S :evil: :evil:

Hi Elvis
I have spoken with the Hollywoodbets team, and as there is no official news on when the match will be rescheduled to play, they are waiting for the 36 hour period before refunding tickets.
Regards
Devin

ElvisisKing wrote: NICE ONE HOLLYWOOD.......................... SANTA MARIA SHIIIIIT IN BY 5 lengths.

my bet 0 / 0.................. should have been 2000 / 1000

HOW TO LOOSE CUSTOMERS........ without even trying :evil: :evil: :S :evil: :evil:

I won't tell a word of a lie I'm the shittest punter in the history of shittest punters but this was me all the time with them, me losing is always somebody elses fault but with them i stand firm, those guys that you deal with in the call centre are there just to wind you up so you lose your mind and do in your tom when you eventually get sorted out, i started to bug Marcel cause everything got sorted out straight away, she is amazing, it was stated that the game would be played at a much later date last night and it should have been a single, please excersize, they used to be firm with the hour rules bit they started releasing the funds earlier, I bet now with wsb and I have zero issues with them, never argued on the live chat and got worked up, only negative with wsb is their cash send to phone comes in at 11 the next morning if you cash out at night where as holly comes through about 7 in the morning, their resulting is a shambles and nothing is getting done about it, golf clearing the next day, yesterday my 2 ball finished, 5 minutes later the geyser at wsb resulted in a few seconds, I get angry at goal keepers, refs and jockeys now not incompetent staff members and an aging resulting system

Why does my withdrawals keep getting declined? (the reasoning says Bonus T&C but the bonus is clearly reversed and even mentioned before the withdrawal can take place) I deposited the money and then decided to withdraw that same amount. Why can't I withdraw the amount I deposited? I have followed up with an email and call and no response to date...

Hi Gallop

I think you have to play the deposit and the bonus money x 1 before you can withdraw