Craig Eudey Wrote:
> Frodo, I am going to ask GC for an email address
> that posters can use to send comments,complaints
> etc under their own names and lets see if they
> reply and we can go from there. Is that ok?
I'm pretty much in the same camp as Englander - sure it will be an improvement, but for the life of me I can't understand what difference it makes if the query / complaint comes from John Smith or 'Mynameisjohn' - rather address the issue / complaint before 'MynameisPeter' and 'MynameisMary' and many others also run into the same issue/problem. As mentioned here before, a big factor in the success of any company, is customer satisfaction - so imo a better way would be to solve a problem / issue before anyone complains about it - in this day and age, if I have a problem / issue with a company providing me a service, I'd rather just try another company next time before going through all the hassle of reporting / arguing my problem with the original company.
An example would be the issue with the Greyville track the other day - I'm sure GC was aware of a possible problem days before the meeting; so would it not have been better to get relevant role players together before the time; point out the possible problem and discuss ways around it; rather than wait for the problem to be 'exposed' by somebody else (the jocks in this case) and then try and put the fires out :S
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