Hollywood Again and Again and today again-again

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2 weeks 2 days ago #770092 by The Saint
The Saint created the topic: Hollywood Again and Again and today again-again
It would appear that everytime I got a issue with Hollywood, I must complain via Tapatalk as only then they take action.

I was promised 3times today that "some-one" will phone me back... 3hours later still waiting.

This is my account number Hollywood, you got my details, please phone me back.
Acc 132649
Will state my complain here tomorrow morning at 8 if Hollywood does not phone me back by then.



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2 weeks 2 days ago #770093 by Bob Brogan
Bob Brogan replied the topic: Hollywood Again and Again and today again-again
I will ask someone to call you

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2 weeks 2 days ago #770097 by KyleHolly
KyleHolly replied the topic: Hollywood Again and Again and today again-again
Tried calling you - No Answer.
What time would suit to call you back ?

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2 weeks 2 days ago #770098 by The Saint
The Saint replied the topic: Re:RE: Hollywood Again and Again and today again-again

KyleHolly wrote: Tried calling you - No Answer.
What time would suit to call you back ?

You should have checked your monitor, race 7 at Kenilworth was running at the very same time. I'm in my car watching it via DSTV Now.. please phone again

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2 weeks 2 days ago #770101 by The Saint
The Saint replied the topic: Re:Hollywood Again and Again and today again-again
All sorted! Thanks for the call Kyle.

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2 weeks 1 day ago #770113 by Dave Scott
Dave Scott replied the topic: Re:Hollywood Again and Again and today again-again
Good news always find the HW team very helpful.
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2 weeks 1 day ago #770114 by Over the Air
Over the Air replied the topic: Re:Hollywood Again and Again and today again-again
Can I make a suggestion as these continual posts slating Hollywood are tedious.

Can one of their staff members ( or someone assigned ) not just monitor PM's from people having issues? It is great that there are responses to problems when they occur, but I feel as a bookmaker that actually responds, they get the short end of the stick when the dirty washing is aired every time there is a problem.

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2 weeks 1 day ago #770136 by TeeDeeM
TeeDeeM replied the topic: Re:Hollywood Again and Again and today again-again
I agree. HW have been only professional in all my dealings , so when I see these posts , I believe the many reading them don't see the real effort they invest in to solve and prevent. Great suggestion.

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2 weeks 1 day ago #770143 by The Saint
The Saint replied the topic: Re:RE: Re:Hollywood Again and Again and today again-again

Over the Air wrote: Can I make a suggestion as these continual posts slating Hollywood are tedious.

Can one of their staff members ( or someone assigned ) not just monitor PM's from people having issues? It is great that there are responses to problems when they occur, but I feel as a bookmaker that actually responds, they get the short end of the stick when the dirty washing is aired every time there is a problem.

I take it that when you follow the normal route having a problem and you have to deal with untrained and incompetent staff, then one must take the extra step and report itor complain via other avenues.

Working in the retail environment for many a year, the customers is king, not always right but if you fail your customer, you fail your business.

Why would a company spent thousands of rands to attract a customer, but fail to maintain relationships as soon as the customer is hooked/signed?

Not slating Hollywood, I am the customer, the guy who buys their product, and who or where should I go if the company in which I invest/risk my money does not care about good customer care?

Promises to phone me back which are then ignored by Hollywood staff is POOR customer service, I would bend over backwards to assist if I had a customer spending at least a grand a day 7 days a week 30 days a month at my company..



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2 weeks 1 day ago #770144 by The Saint
The Saint replied the topic: Re:RE: Re:Hollywood Again and Again and today again-again

TeeDeeM wrote: I agree. HW have been only professional in all my dealings , so when I see these posts , I believe the many reading them don't see the real effort they invest in to solve and prevent. Great suggestion.

You are very fortunate.

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2 weeks 1 day ago #770145 by Muhtiman
Muhtiman replied the topic: Re:RE: Re:Hollywood Again and Again and today again-again
......the grass is never that good on the other side.....:whistle:

....and better the devil you know....almost got into HW in the days of Hollybucks wins and got credits and account set up.....but man it was a hassle to get going and pursue continuous betting with them.... .eventually gave up before I really could get started.....was a small fish in their vastly expanding pond....but good to know that they too are in a similar canoe to many of the others.....:huh:

My idea of "help from above" is a sniper on the roof
and a higher power is a hell fire missile armed drone.
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2 weeks 1 day ago - 2 weeks 1 day ago #770149 by Over the Air
Over the Air replied the topic: Re:RE: Re:Hollywood Again and Again and today again-again

The Saint wrote:

Over the Air wrote: Can I make a suggestion as these continual posts slating Hollywood are tedious.

Can one of their staff members ( or someone assigned ) not just monitor PM's from people having issues? It is great that there are responses to problems when they occur, but I feel as a bookmaker that actually responds, they get the short end of the stick when the dirty washing is aired every time there is a problem.

I take it that when you follow the normal route having a problem and you have to deal with untrained and incompetent staff, then one must take the extra step and report itor complain via other avenues.

Working in the retail environment for many a year, the customers is king, not always right but if you fail your customer, you fail your business.

Why would a company spent thousands of rands to attract a customer, but fail to maintain relationships as soon as the customer is hooked/signed?

Not slating Hollywood, I am the customer, the guy who buys their product, and who or where should I go if the company in which I invest/risk my money does not care about good customer care?

Promises to phone me back which are then ignored by Hollywood staff is POOR customer service, I would bend over backwards to assist if I had a customer spending at least a grand a day 7 days a week 30 days a month at my company..

To be brutally honest to avoid hearing whines like this all the time. If Hollywood is so bad move along ffs they not the only bookies in town.


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2 weeks 1 day ago #770161 by DOCTOR R
DOCTOR R replied the topic: Re:RE: Re:Hollywood Again and Again and today again-again
Had to FICA my account ...all done today...did a deposit at Hollywood Verulam .....cant access my account nor can I find my deposit credit. Eish!

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2 weeks 1 day ago #770162 by Bob Brogan
Bob Brogan replied the topic: Re:RE: Re:Hollywood Again and Again and today again-again
Sure there must be a dozen ways to contact HW these days, all would have been quicker than posting here imo

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2 weeks 1 day ago #770163 by Bob Brogan
Bob Brogan replied the topic: Re:RE: Re:Hollywood Again and Again and today again-again

DOCTOR R wrote: Had to FICA my account ...all done today...did a deposit at Hollywood Verulam .....cant access my account nor can I find my deposit credit. Eish!


Did you send a POP ?

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2 weeks 1 day ago #770164 by Gazza
Gazza replied the topic: Re:RE: Re:Hollywood Again and Again and today again-again
Never had a problem contacting HW. Excellent service from Kyle or John Israel in the rare occasion when there is an issue!

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2 weeks 7 hours ago #770262 by DOCTOR R
DOCTOR R replied the topic: Hollywood Again and Again and today again-again
All in order....thanks Hollywood (Lavania Hollywood Verulam)

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African Betting Clan is established for the upliftment of the sports punter, who enjoys a bet on horseracing, football and other sports, enabling them to voice their views and opinions on all aspects of the sport of their choice, free of charge. Everyone who joins the CLAN, can discuss a multitude of sports events with a view to increasing the knowledge-base of all interested parties. Horse Racing is by far the most represented sport and we welcome the views of the many owners, trainers, punters and all racing stakeholders, all of whom post their contributions on our discussion forums. Members glean what they want to and discuss selections for the day and the general well being of the sport.

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